Remember those super flexible toy metal spring coils that could flip end-over-end down a staircase? You could stretch them out, bend them this way and that, squish them into a compact stack.
Design projects are a little like those toys--there’s always a beginning, middle, and end but the distance between them can change quite a bit. Not to mention that sometimes there are some interesting twists along the way!
Whether it’s just a discovery call, a short consultation, or a full-length project, consistency is the key to providing the best experience for your clients. If you don't already have a process in place (or if your process leaves something to be desired), you may want to check out our five-step Mydoma Method.
Let's take a look at what each step looks like for the client.
1. Qualification - The client books a discovery call. You’ll get to know each other and see how you can help them.
2. Intake - The client books a consultation. If you decide their project is the right fit for your business, you'll discuss their project more in-depth with them.
3. Development - You create and present your ideas. The client approves the design.
4. Delivery - Once everything’s been signed off on, it’s time for you to make it all happen.
5. Project Closeout - You wrap up the project and provide the clients with a digital binder containing all the information from the project.
Pro Tip: It's always a good idea to have a client onboarding video that your clients can refer to whenever they need a refresher. Here are two examples: