Welcome to the guide on using Order Shipment Tracking! With this feature, you can easily keep track of your order shipments so you'll always know when to expect items and which items you've received. This article will walk you through the steps to make the most of this powerful tool.

The Order Shipment Tracking feature allows you to manage your shipments efficiently. Here's an overview of what you can do with this feature:

To add shipment tracking information to an order, navigate to that order in your project and open it.

Next, scroll to the order line item you wish to track and click the Add Tracking Details button.

The Add Tracking Details box will open in the side panel. Click to open the Tracking Number dropdown.

In the dropdown, type or paste the tracking number into the search box. The system will search to see if you have already created that tracking number.

If this is a new tracking number, click Create.

Next, you'll enter the tracking details and then click Add when you are done.

If you are adding an existing tracking number, you can select the existing tracking number, instead of creating a new tracking number.

You can easily view shipment information on your orders.

All of the shipments on an order can be found in an order's Shipment section.

Click on the down arrow beside a tracking number to see all of the products on the order that are in that shipment.

If you have a tracking link for the shipment you may add that too. Enter the number and select the pencil icon.

Enter the tracking number with the link under Tracking Link and hit Save.

The tracking number will be a link you can click on to open the carrier's tracking page.

You can also click the Copy button under Recent Shipments or Tracking Number to copy the tracking number for an easy copy/paste ability.

To open the shipment details, including tracking links and notes, click on the three dots next to the Tracking Number to open the More menu:

Then click on Edit.

The Edit Tracking Details box will open in the side panel:

Our shipping reports feature provides valuable insights into your shipments. Shipping Reports can be found in the Reports section of your studio.

The information on the report includes shipment tracking numbers, products found on the shipment, shipment carrier, and the estimated arrival date or received date.

You can click the Copy button to copy the tracking number for an easy copy/paste ability.

To see all of the products that are in that shipment, click on Products next to the tracking number. The list of products and their statuses and order numbers will show in the side panel.

To edit a shipment, select the pencil icon to edit under Shipment. The Edit Tracking Details will open. You can edit the tracking number, tracking link, carrier name, estimated arrival date, received date, and notes. When you're done, make sure to click Save.

Note: You can navigate to the actual order by clicking on the order number beside the product. If you need to do more in the reporting section, don't forget to use the internal back button on the order page to quickly and easily navigate back to your reports.

You can filter and sort the report to find the information you need quickly:

Search by

Filter by

Sort by

We hope this guide helps you make the most of our Order Shipment Tracking feature. Happy tracking!
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If you need any additional support, click the question mark in the upper right-hand corner of your studio to chat with a member of our team.