You've signed a new contract with a returning client who has worked with you in your Studio before - how do you ensure they can see their new project and log back in?
Since this client has been in your Studio before, you do not need to create another profile for them. First, let's make sure their previous Client Profile is active. Search your client's name in the Client Management tab.
If your client doesn't show in the unarchived list, checkmark the Archived box.
If they are in the Archived section, you'll want to unarchive their profile. Click the three dots by the client's name and click Unarchive.
If your client's studio access is still Active, you do not need to re-invite them to your Studio. If they've forgotten their password, they are able to use the forgot password link near the sign in "submit" button.
However, if your client's studio access is listed as Inactive, be sure to Invite the Client to your Studio.
Last but not least, you'll add your client to their new project!
If you need any additional support, click the question mark in the upper right-hand corner to chat with a member of our team.